- How to Fix Amazon Prime Sound Issues
- What Causes Amazon Prime to Have No Sound?
- Why Does Amazon Prime Video Sounds Keeps Cutting Out?
- Method 1: Troubleshoot Network Speed
- Method 2: Wait for Prime Video Server to Start Running
- Method 3: Increase System Volume
- Method 4: Restart Device
- Method 5: Troubleshoot Hardware Issues
- Method 6: Close Unused Apps
- Method 7: Clear Android Cache Data
- Method 8: Adjust Video Audio Settings
- Method 9: Perform System Update
- Method 10: Reinstall Amazon Prime Video
- Method 11: Contact Prime Video Support
Sound issues can be frustrating and disruptive, especially if you are trying to watch a movie or TV show with a group of people. Let’s see how you can fix it.
Quick Answer Follow the below steps to fix the sound issues on Amazon Prime: 1. Open Google Play Store and search for Amazon Prime . 2. Tap on Update , if any update is available.
Internet Connectivity: A poor or unstable internet connection can cause problems with streaming audio and video, resulting in sound issues.
HDMI Cable: An HDMI cable can be a possible reason for the no sound issue. If the cable is not properly connected, or if the cable is damaged or malfunctioning, it can cause a loss of audio when streaming content on Amazon Prime.
Incompatible Sevice: This means that the device that the user is using to stream Amazon Prime content (such as a smart TV, streaming media player, or mobile device) may not be fully compatible with the Amazon Prime app or website.
Volume Settings: Another possible cause of the Amazon Prime sound problem is the volume settings. This means that the volume on the device being used to stream Amazon Prime content may be set too low or turned off, resulting in no sound being heard.
Slow or Unreliable Internet Connection: If your internet connection is slow or unstable, the video stream may not be able to keep up, causing the sound to cut out.
Device or App Issues: If the device or app you are using to stream Amazon Prime Video is outdated, malfunctioning, or has a bug, it can cause a sound issue.
Audio Settings: The audio settings on your device or app may not be set up correctly.
Amazon Prime Service Issue: It could be an issue with the Amazon Prime service itself, which would require them to resolve it.
To troubleshoot the issue, you can try the methods mentioned below and see if that works for you.
Note: The performed steps may vary depending on the device, the mentioned steps were performed on Honor Play COR-AL00 .
Method 1: Troubleshoot Network Speed
Method 2: Wait for Prime Video Server to Start Running
- Go to the web browser and type downdetector.com
Method 3: Increase System Volume
- Open the Amazon Prime Video app. Check if the volume is set to maximum on the Amazon Prime Video app.
- On some devices, there may be a separate volume control for the audio output device (speakers, headphones) that you are using, ensure that the volume is set to maximum on the device.
Method 4: Restart Device
Restarting a device can help to clear any temporary glitches or bugs that may be causing the sound to cut out, and can also help to refresh the connection between the device and the internet.
To restart your device, you can abide by these steps:
- Exit the Amazon Prime Video app.
- Restart your device. To do so, refer to our guide on How to Restart or Reboot Your Android Phone .
- Once the device has restarted, open the Amazon Prime Video app and try streaming the video again.
Method 5: Troubleshoot Hardware Issues
In some cases, the sound cutting out can be caused by a problem with the device or audio output hardware, such as speakers or headphones.
Here are the ways to inspect your hardware:
- Check the audio output device ( speakers or headphones ) that you are using to ensure that they are properly plugged in or connected to the device.
- Inspect the audio output device for any physical damage such as frayed wires, loose connections, or broken speaker cones.
- If you are using wired speakers or headphones, check the audio jack on your device for any debris or damage.
- Make sure your wireless speakers or headphones are correctly paired and connected to the device if you’re using them.
- Try using different speakers or headphones to see if the issue is with the audio output device or the device itself.
You might need to replace or repair the device or audio output hardware if the problem is hardware-related.
Method 6: Close Unused Apps
Check out our guide to kill Android apps running in the background to remove all unused apps.
Method 7: Clear Android Cache Data
By eliminating any temporary files or settings that might be the cause of the sound issue, clearing the data can fix the problem. Check our guide to learn how to clear the cache on Android .
Note: Clearing the data will not delete your account or purchase history and you will need to sign in again.
Method 8: Adjust Video Audio Settings
Open your device’s Settings app.
Find Sounds and tap on it.
- Check the volume level and ensure that it is set to an appropriate level.
Check the audio output settings to ensure that the device is set to output sound through the speakers or headphones that you are using.
Check the equalizer settings and ensure that they are set to the correct settings for the type of content you are streaming.
The steps may differ from device to device, these steps were performed on Honor Play COR-AL00.
Method 9: Perform System Update
System updates can resolve issues by fixing bugs, improving performance, and providing new features. Here’s our guide to manually update Android to the latest version .
Some devices will prompt you to restart your device after the update is installed.
- On your home screen, tap and hold the app icon to get the menu option, and tap on Uninstall .
- Confirm any prompts, if any.
Method 11: Contact Prime Video Support
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