How to Fix Amazon Prime Error Code 28 - 1
  • How to Fix Amazon Prime Error Code 28
  • What does Amazon Prime Error Code 28 mean?
  • What Causes Error Code 28?
  • How to Fix Amazon Prime Error Code 28
  • Method 1: Basic Troubleshooting Methods
  • Method 2: Update Amazon Prime Video
  • Method 3: Update DNS Settings
  • Method 4: Disable VPN Service
  • Method 5: Verify with Other Shows
  • Method 6: Update Network Adaptor Drivers
  • Method 7: Reinstall Network Adaptor Drivers
  • Method 8: Roll Back Network Adaptor Drivers
  • Method 9: Add Exception to Firewall
  • Method 10: Disable Antivirus Protection
  • Method 11: Reinstall Amazon Prime Video
  • Method 12: Contact Amazon Prime Video Support

Quick Answer To fix Amazon Prime error code 28, update the app on your PC: 1. Open Microsoft Store and launch the Library section. 2. Click on Get updates to download the latest version of Prime Video.

What Causes Error Code 28?

The error code may occur in your device due to a variety of reasons as listed below:

  • Issues caused by bugs and booting problems.
  • A server outage with Prime Video.
  • Bad internet connection.
  • An issue with a specific Prime title can also cause this issue.
  • Unsupportive streaming quality.
  • Issue caused by VPN services.
  • A corrupt or outdated network adaptor driver.
  • Issues caused by an interfering Windows Firewall or antivirus program.
  • An outdated Amazon Prime Video program can also cause this issue.

Method 1: Basic Troubleshooting Methods

1A. Restart PC

Restart PC - 2

Restarting your computer can help to resolve any potential software conflicts or glitches that could be causing the issue. To restart your PC, follow our guide 6 Ways to Reboot or Restart a Windows 10 Computer .

Wait for Amazon Prime Server Uptime | Amazon prime error code 28 - 3

1C. Increase Network Speed

Increase Network Speed - 4 Restart Amazon Prime App - 5
  1. Open the Microsoft Store application by typing in the Windows search bar.
Open the Microsoft Store application by typing in the Windows search bar | Amazon prime error code 28 - 6
  1. Open the Library section of the Store.
Open Library - 7 Click on Get updates | Amazon prime error code 28 - 8

Method 3: Update DNS Settings

Update DNS Settings - 9

Method 4: Disable VPN Service

Disable VPN Service - 10

Method 5: Verify with Other Shows

Verifying with other shows helps to resolve the issue because it allows you to identify if the issue is with the device, the internet connection, or the show itself. If the issue is with the show, then you can switch to another show and see if it works. Checking with other shows can help you narrow down the issue and find the root cause of the error code 28.

Method 6: Update Network Adaptor Drivers

Updating network adaptor drivers can help to fix the error because the error is often caused by outdated or incompatible drivers. Outdated drivers may cause compatibility issues, which can lead to errors when streaming content. By updating the network adaptor drivers, compatibility issues can be resolved, reducing the chances of experiencing the error. You can check out the How to Update Network Adapter Drivers on Windows 10 guide to update the driver on your device.

Update Network Adaptor Drivers - 11

Method 7: Reinstall Network Adaptor Drivers

Reinstalling network drivers helps to resolve the issue because the drivers play an important role in network connection and communication between the computer and the internet. Reinstalling the drivers ensures that the computer is using the most up-to-date versions and that the drivers are not corrupted. You can follow the How to Uninstall and Reinstall Drivers on Windows 10 guide to safely reinstall the network adaptor drivers on your device.

Reinstall Network Adaptor Drivers | Amazon prime error code 28 - 12

Method 8: Roll Back Network Adaptor Drivers

  1. Right-click on the start menu and launch Device Manager.
Launch Device Manager - 13
  1. Double-click on Network adapters.
Right-click on Network adapters - 14
  1. Right-click on your network adapter and select Properties .
Select Properties | Amazon prime error code 28 - 15

  1. In the Driver tab, click on Roll Back Driver.

  2. Finally, select a reason for Why are you rolling back? and click on Yes .

Method 9: Add Exception to Firewall

Allow or Block Apps through the Windows Firewall - 16

Method 10: Disable Antivirus Protection

Disable Antivirus Temporarily - 17

  1. Press Windows + I keys simultaneously to open Settings.

  2. Here, click Apps .

Open Settings and click on the Apps option | Amazon prime error code 28 - 18
  1. Locate and select Prime Video for Windows .
Locate and select Prime Video for Windows - 19
  1. Here, click Uninstall .
click Uninstall | Amazon prime error code 28 - 20
  1. Again, click Uninstall to confirm the action.
click Uninstall to confirm the action - 21
  1. Open the Microsoft Store by typing in the Windows search bar.
Open the Microsoft Store from the start menu. - 22
  1. Search for Prime video for Windows .
Search for Prime Video for Windows | Amazon prime error code 28 - 23
  1. Finally, click Install to get the program on your computer.
click Install to get the program on your computer - 24 Contact Amazon Prime Video Support | Amazon prime error code 28 - 25

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