How To Fix Amazon Prime Video Error Code 7031

• What is Error Code 7031 on Amazon Prime Video
• What Causes Amazon Prime Video Error 7031
• Method 1: Basic Troubleshooting Methods
• Method 2: Troubleshoot Internet Connection
• Method 3: Use VPN
• Method 4: Clear Browsing Cache and Cookies
• Method 5: Disable Do Not Track Request
• Method 6: Disable Problematic Browser Extensions
• Method 7: Update Browser
• Method 8: Enable 2-Step Verification (If Applicable)
• Method 9: Contact Support

Quick Answer To fix this error, restart the PC, and then Prime Video. If it does not help, clear the browser cache and cookies data. 1. In Google Chrome , click on the menu icon, followed by Settings . 2. In the Privacy and security tab, click on Clear browsing data. 3. Set the Time range to All time . 4. Select Cookies and other site data , Cached images and files, and then click on Clear data .

• Poor Network Connectivity
• Server-side issue
• Conflicting Extension
• Improper Configurations
• Location error

Let’s fix it, now!

Method 1: Basic Troubleshooting Methods

Let’s start with some simple solutions that can easily fix the error in no time.

Method 1.1: Wait for Server Uptime

Method 1.2: Restart Device, then Browser

Temporary glitches and other minor issues can be easily resolved by just restarting the device and launching the browser again.

Method 1.4: Use the .ca Domain

Method 2: Troubleshoot Internet Connection

As mentioned earlier, error 7031 can also result due to a bad internet connection. You can refer to our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix it.

Method 3: Use VPN

At times, the error may be because of the region you live in. You can instead use a VPN service to shift your region and check if it works. Moreover, it helps you access content from different regions of the world.

Note: The below-mentioned steps were performed on NordVPN .

1. Open NordVPN and select any other regional server .

Method 4: Clear Browsing Cache and Cookies

Method 5: Disable Do Not Track Request

1. Launch Google Chrome

2. Click on the three dots in the top right corner and select Settings .

3. In the Privacy and Security tab, click on Cookies and other site data .

4. Toggle off Send a “Do Not Track” request with your browsing traffic .

Method 6: Disable Problematic Browser Extensions

Occasionally third-party web extensions added to the browser also cause interference in the functionality of some websites, thereby preventing it from working. You can disable them. Follow the steps:

1. Open Google Chrome and click on the three vertical dots next to the address bar.

2. Hover the cursor on More tools and in the drop-down list next to it, click on Extensions .

3. Toggle off for the web extensions you think could be causing the error. We have taken the Google Meet Grid View extension as an example.

Note: If the web extension is not essential, you can delete it by clicking on the Remove button.

Method 7: Update Browser

Method 8: Enable 2-Step Verification (If Applicable)

2. Move the cursor to your username next to the search bar and select Account .

3. Click on Login & Security .

4. Scroll down and click on Turn on next to 2-step verification .

5. Now click on Get Started next to Two-Step Verification .

6. Enter the phone number you want to use for 2SV and click on Continue .

Note: You can also use an Authenticator App in the second option to generate OTP.

7. Enter the OTP received on the given phone number and click on Continue to verify.

8. Now enter the Password and Sign in again.

That is it! Stream the content and check if the error is fixed now.

Method 9: Contact Support